Privacy Policy

Modema Int. Ltd. Privacy Policy

Modema Int. Ltd. (“We”) are dedicated to safeguarding your privacy. This document explains how we collect, use, and process any personal information you provide to us or that we gather from you.
Please read the following carefully to understand our approach to your personal data and how we will handle it.

Identity and Contact Details of the Data Controller

For GDPR purposes, the data controller is: Modema Int. Ltd, 18-24 Brighton Road, Croydon, Surrey, England, CR2 6AA You can reach us by email at [email protected]

Data Collection and Uses

We may collect the following information from customers:

  • Personal Information: Your name, address, email address, phone number, financial and credit/debit card details, and personal descriptions.
  • Marketing Preferences: Details regarding your marketing preferences.
  • Website Use: Information you provide by filling out forms on our website (https://modema.uk) or communicating with us via phone, email, or other means. This includes data you share when registering an account, subscribing to services, placing orders, participating in discussion boards or social media on our site, entering competitions, promotions, or surveys, taking part in remote troubleshooting via TeamViewer, and reporting issues with our site.

Automated Data Collection

When you visit our website, we may automatically gather:

  1. Technical Information: Such as the IP address connecting your computer to the internet, login details, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
  2. Website Use Information: Including complete URLs leading to, though, and from our site (with date and time); products viewed or searched for; page response times, download errors, duration of visits to certain pages, page interaction data (like scrolling, clicks, and mouse-overs), browsing methods away from the page, and any phone number used to contact our customer service.

When you call our customer service, we may also automatically collect information, as all calls are recorded for training and monitoring purposes.

Purpose of Processing and Legal Basis

We process this information for the following reasons:

  1. Contract Fulfilment: To facilitate purchasing and delivery of products and keep you informed about your purchases.
  2. Safety Information: To notify you about technical usage guidance and safety information related to our products.
  3. Profiling basic profiling to consider your preferences, (this is not automated decision-making).
  4. Marketing: To inform customers about goods and services they might be interested in. If you have placed an order with us, that will be through emails or phone calls. Where the law requires opt-in consent for marketing, we will obtain it.
  5. Service Improvement: To help us improve our services and analyse how they are used.
  6. Administration: To fulfil obligations from agreements between you and us, manage our website and internal operations, improve our website’s presentation for you and your computer, allow you to use interactive features of our service, and keep our website secure.

Sharing of Personal Data

We may share your information with third parties:

  • Service Providers: Website hosting partners and others who help us operate our website, conduct business, or serve our users, provided they agree to keep this information confidential.
  • Legal Compliance: When necessary to comply with the law, enforce site policies, or protect our or others’ rights, property, or safety.
  • Delivery Services: Royal Mail, Parcelforce, FedEx, DHL, TNT, UPS, APC for delivering orders. In special circumstances, any delivery agent can be used for delivering goods.
  • Analytics and Advertising: Google, Facebook, Instagram, and LinkedIn for analytics and advertising.
  • Marketing: With consent, Mail chimp for newsletter marketing.
  • Credit Checks: Credit reference agencies to assess your credit score if required for a contract.

Third-party Links

Occasionally, we may include or offer third-party products or services on our website. These third-party sites have their own privacy policies. We have no responsibility or liability for their content and activities. We welcome any feedback about these sites to protect our site’s integrity.

Google Remarketing

Our website uses Google AdWords remarketing service to advertise on third-party websites (including Google) to previous visitors who have not completed a task on our site, such as using the contact form. This could result in ads on Google search results or sites in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on past visits to our website. Data collected will be used in accordance with our privacy policy and Google’s privacy policy.

Opting Out

Users can manage how Google advertises to them using the Google Ad Settings page at http://www.google.com/settings/ads. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or using the Google Analytics Opt out Browser add-on.

Legal Basis for Processing

We rely primarily on our legitimate interests to lawfully process your personal information. We process your data in a business context to provide you with the goods and services you want and to market to you according to your preferences, with appropriate security and safeguards in place. Additionally, where we have a contract with you, we may need to process your personal information to fulfil the contract, which is also a lawful basis. We may also rely on your consent where required by law for certain types of electronic marketing or as part of our marketing policy.

Transfer of Your Information outside the EEA

We may transfer your personal information outside the European Economic Area (EEA) to third parties listed above who are located outside the EEA. These countries may not have the same data protection laws as the UK and EEA. We will ensure that any transfer of your personal information is subject to appropriate safeguards as required under the GDPR to help protect your privacy rights and provide you with remedies in case of misuse.

Data Retention

We will retain your name, postal address, email address, phone number, mobile number, and credit or debit card details. We will retain your name, postal address, email address, phone number, and mobile number for marketing purposes for a minimum of 4 years.

Your Rights

The GDPR grants data subjects certain rights regarding the processing of their personal data. These include the right to request access to your data, to have it corrected, to request its deletion, to restrict its processing, to data portability, and the right to object to certain types of processing. You can exercise these rights by writing to us at the address above.